I've been thinking. Which gets me into a wee bit of trouble most of the time, but this time I've been thinking about how a girl like myself might keep out of trouble.
I've been wondering if it is possible to be kind and still get exactly what you want, when you want it, most of the time.
Take for example the Costco pharmacy. It has been my experience that if you want to get your prescription filled correctly and in a timely manner, you must approach the little window as the Queen of Sheba. Kindness and consideration haven't gotten me very far with Phil the pharmacy tech. He seems to respond much better to haughtiness.
And then there are my children. If asked to do something in a kind voice, they don't seem to hear me at all. It's actually quite astounding how their little ears don't pick up my voice until it is raised a few decibels and made to sound like Cruella Deville.
I don't want to be that mom. Or that woman at the pharmacy. But I do want things done well in a timely manner.
Look. I'm not a fighter. (Small disclaimer here that I can be a fighter if backed into a corner.) I'm a lover. I like peace and good will toward men. I like cupcakes and sparkly things and long walks on the beach. And I like for people to do their jobs well.
I have my big toe into the business world. Not my whole foot. Just the toe. The right brained one. I'm starting to have business type interactions with people regarding illustration and other such businessy things.
And I want people to do things for me and I want it done promptly and correctly and by damn don't screw it up. And I want to say all this in a very kind way.
It's not personal. It's business. But don't these businessy people have feeling too? I don't want to use the Cruella voice anymore. I'm pretty sure I look really ugly when I'm talking like that. I need to find a way to express my expectations without sounding spiteful or bad-tempered and still get good results.
So is it possible? Do they teach these things in business school? Kindness 101?
As for Phil, he will still get Cruella. He seems to like her.
Stumble It!
